Reston, VA – April 24th, 2015 – Bella FSM, a leading provider of web-based Field Service Management software announces a significant enhancement to its software providing further customization capabilities. Bella FSM now has almost unlimited customization capability providing complete flexibility for businesses. Although many field service organizations have similar business processes they also have very unique requirements. It is now …
Customer response time – how fast should you be?
We received a great deal of response to our recent post on how mobile workforce management software can impact customer service. Let’s take a closer look at individual components of customer service and see how focusing on those components can help you improve your customer service and grow your business. Today’s post will address the impact customer response time has …
Mobile Workers Need Solutions to Meet Their Needs
For companies large and small the selection of service management software for the office and mobile workers can be a daunting task. Involve your staff early in the decision-making process of the new system and provide adequate training and support once the system goes live. These are the employees whose day-to-day jobs will be impacted most directly by an automation …
Bella FSM Mobile v3.5 Released
Reston, Virginia – April 6, 2015 – Bella FSM announced the release of Bella Mobile v3.5. This upgrade notably simplifies accessibility for remote users from all mobile devices including iPhones, iPads, and Android tablets and smartphones. In response to customer feedback, Bella Mobile v3.5 now provides a much friendlier mobile interface for busy technicians, employees, vendors, and business owners in …
Business Results Delivered Using FSM
Summary: The following is to inform the readers about field service management software that provides organization of jobs, dispatching, invoicing, scheduling optimization, customers, employees, vendors, and much more to help your business improve business results.Deliver Results Using FSMBella FSM is an effort to optimize processes and information needed by companies who send technicians or staff into the field or out …
Streamlining Construction Business Operations
Before any organization is set up, all pertinent details must be carefully planned out. The task to streamline construction operations is complex and complicated. Yet, with technology the tough job of handling every little thing is made easier and more organized. Setting up a plan naturally involves interconnected and taxing tasks that need to be balanced and well handled. Bella …
Transforming Business Globally with Mobile Solutions
Summary: Mobility seems to be the buzzword in the current times, with new and existing businesses of all sizes vying to have their internal processes streamlined. Thanks to the immense number of opportunities available in the present times, many new businesses are coming up by the day, much to the delight of the job market as well as the economy, …
Extremely Valuable Self-Service Customer Portal for Your Business
Online self-service customer portals are a great tool to increase customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true? Well, it’s not! With today’s user-friendly web-based technology, having a self-service customer portal has become a necessity for businesses big and small.Self Service Customer Portal Typically, a customer will call into an office or …
Application Speed & Reliability Are Paramount
When your software keeps techs in the field connected; speed, reliability and uptime are imperative. At Bella FSM, we provide SaaS for the field service industry. Think HVAC, construction, cleaning services, equipment maintenance and more – any company that has techs in the field. These companies rely on our software to run business operations from beginning to end, including work …
Bella FSM Announces Electronic Signature Capture – eSignature
Reston, Virginia – December 2, 2014 – Bella FSM, a recognized software developer specialized in the Field Service Industry, recently added electronic signature capture. This software enhancement further streamlines business operations allowing for a true paperless process. Bella FSM eSignature provides the ability to electronically capture customer signatures on Estimate, Work Order, and Invoice PDF’s creating a true paperless process …