Your customers’ expectations for service are changing. They now expect to request and receive help via multiple channels including phone, email, instant message and mobile. They want to be able to ask questions, be fully informed on status, and achieve a resolution – 24/7, and on any device. Your challenge – and that of your organization – is to meet …
Efficiency begets Profitability
In recently published research from Aberdeen, it was found that organizations with an 80 percent level of first-time fix and above, experienced far greater customer satisfaction and retention scores when compared with those that averaged a sub-50 percent level of first-time fix. More so, the more efficient organizations experienced a 26 percent out-performance in service profitability. Most often these businesses …
Workforce Management for Small Businesses
When managers and employees can access their time and labor directly, the SMB limited resources are freed to focus on strategic and value-added services. Mobile self-service also responds to the growing trend in business technology. Employees have become accustomed to using mobile devices for any number of household and personal tasks, and expect the same flexibility from their employer. As …
Office Thermostat Wars Affect Employee Productivity
Software Advice, a company that helps HVAC software buyers build a shortlist of vendors, recently conducted a study on the “thermostat wars” that rage in offices across the country this time of year: some like it cool, some like it warm, and businesses struggle to find a way to please all of their employees. To find out how widespread this …
Creating a Better Carpet Cleaning Business
Continuing on our posts for small business owners, we’re going to further elucidate as to why business owners in the Carpet Cleaning industry need the help of technology. Whenever a company is started, there comes a stage when the owner can invest in getting the additional resources to provide better services to customers. Even if you don’t have a generous …
Window cleaning solutions are a blessing for small business owners
Summary: Window cleaning online systems have been a blessing for small business owners in this dynamic industry, helping them manage their employees and customers more efficiently, thereby increasing their revenues. Technology has opened up more avenues than ever for businesses to take benefit of the immense growth with more and more advanced tools and resources to assist in growth. One …
FSM Implementation Deadly Pitfalls
If your company has a mobile workforce, then it’s critical to have the technology to support them. When implemented and used properly, modern field service management software addresses issues such as disjointed communications, over-scheduled resources, and poor first-time fix rate. Upgrading your desktop systems or paper-based methods is the best way to keep field agents connected to your central office. …
HVAC Business Maximize Productivity and Minimize Efforts
HVAC management requires deployment of a software solution to effectively manage processes and business operations. With the use of such software – customer history, scheduling, employee and vendor management, and costs are supervised more proficiently. Many small, medium, and large sized businesses use effective software tools for administration tasks like allocating work orders, managing time and checking resource availability for …
The Future of Field Management – Infographic
Internet of Things is an ever changing industry with continually changing technology. We here at Bella FSM are always looking for new information to assist you in improving your business. Our friends at TechnologyAdvice have created an outstanding infographic which captures this topic. “Although slower to adopt new technology than some other sectors, field service management is reaching a tipping …
$1M in Revenue Reached
Reston, Virginia – May 11, 2015 – Bella FSM, a recognized leader of SaaS Field Service Software announced today they reached the $1M revenue milestone. Achieving this level reaffirms their strong position in the Field Service Industry market space.Growth of Bella FSMWith more and more companies looking to reduce costs while increasing revenues, Bella FSM’s small, medium and large size …